Enam Bandara yang dikelola Angkasa Pura II (AP II) mengharumkan nama Indonesia di industri penerbangan global. Keenam bandara tersebut berhasil memborong penghargaan di ajang Airport Service Quality (ASQ) 2018 yang diselenggarakan Airport Council International (ACI).

Penghargaan diberikan setelah ACI melakukan survei ASQ Departures kepada para penumpang pesawat di 380 bandara yang ada di 90 negara. Penilaian didasarkan hasil survei ASQ yang dirilis 6 Maret 2019 di Kanada.

Presiden DIrektur AP II, Muhammad Awaluddin mengatakan, kesuksesan enam bandara tersebut merupakan keberhasilan perseroan dalam melakukan berbagai transformasi pelayanan.

“Tranformasi pelayanan oleh AP II diakui oleh Airport Council International, yang merupakan perwakilan satu-satunya dari bandara-bandara seluruh dunia. Kami bangga dapat membawa industri kebandarudaraan nasional lebih tinggi lagi di tingkat global,” ungkap Awaluddin dalam keterangan resminya, Kamis (7/3/2019).

Dia menerangkan, AP II terus berkomitmen untuk melakukan pembenahan dan transformasi demi kepuasan pelanggan di bandara-bandara AP II.

“Di mana yang utama saat ini adalah menghadirkan Millennial Airport Travel Experience melalui digitalisasi pelayanan,” imbuhnya.

Berikut daftar bandara AP II yang meraih penghargaan tersebut:

1. Bandara Sultan Thaha – Jambi:

• Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

2. Bandara Depati Amir – Pangkalpinang:

• Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

3. Bandara Sultan Mahmud Badaruddin II – Palembang:

• Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (2-5 million passengers)
• Best Customer Service by Size (2-5 million passengers)
• Best Infrastructure and Facilitation by Size (2-5 million passengers)

4. Bandara Sultan Syarif Kasim II – Pekanbaru:

• Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (2-5 million passengers)
• Best Customer Service by Size (2-5 million passengers)
• Best Infrastructure and Facilitation by Size (2-5 million passengers)

5. Bandara Silangit – Siborong-borong

• Most Improved Airport in Asia-Pacific
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

6. Bandara Raja Haji Fisabilillah – Tanjung Pinang

• Best Environment and Ambience by Size (Under 2 million passangers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)